trugym customer service

This gym is great! These companies sure know how to work the direct debit magic to help themselves and rip of people. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Top gym with great facilities and friendly staff that are always willing to provide support and advice. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Companies can ask for reviews via automatic invitations. Absolutely flabbergasted of the audacity and attitude she had with me. The Stockton site seems to be run on a shoestring. No matter how many times I try to contact them I never get a response. why would you not notify any body ? Management ineffective and ambivalent. beyond me , they have sullied their name. This company doesnt care about its members, its purely about money for these people. We use dedicated people and clever technology to safeguard our platform. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. We use dedicated people and clever technology to safeguard our platform. I tried to speak to the gym they said there was nothing they could do. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Informed them that I was moving house and therefore cancelling my membership. Plus side, plenty of cardio equipment. It has been three weeks and no one has been in touch. 4/ Told on joining in November I could freeze my membership free of charge for the summer. No on-duty lifeguard (is this actually legal!!!). Trugym is just at the level that suits me. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Join the 242 people who've already contributed. Your experience matters. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. | Read 101-120 Reviews out of 258 I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Published on: January 2, 2023. Ive been at this gym for nearly 2 years. One good search would have warned me but I was dazzled by the google and facebook reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Top gym with great facilities and friendly staff that are always willing to provide support and advice. This suggests to me that they know they are not up to date. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Completely recommend this gym for any women that are looking for a great gym for good value for money. I choose at this time to cancel our memberships and truGym continued to take money from my account. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Find out how we combat fake reviews. Your experience matters. I signed up back in August, waiting absolutely ages for it to open. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 I'd be in two minds about renewing my membership next year. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. But no way to resolve it. Would definitely give more stars if I could! Fuming to be honest. Companies can ask for reviews via automatic invitations. The staff are more interested in their weekend plans than theirmembers. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Stockton On Tees - AVOID!! Fuming to be honest. We also ensure all reviews are published without moderation. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Staff beyond rude ! My contract expired and I cancelled my membership. Generally excellent facilties and equipment though can be a bit busy at times. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. The changing rooms are always clean and the same for the showers! | Read 41-60 Reviews out of 241 Your experience matters. Not sit there and eat cakes.Ridicules customer service overall. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Suggested companies are based on peoples browsing tendencies. I signed up to the gym and have been going daily as i am very consistant with my training. Here are 8 tips for writing great reviews. Dreadful management of memberships Id avoid this company and invest elsewhere! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Awful!!! Needs improving but here is hoping it gets there! 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Seems like nothing is ever cleaned. We use cookies to ensure that we give you the best experience on our website. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy There is upbeat music playing that's not too loud, TVs with different channels with subtitles. They definitely make it difficult to contact them through their website. Any attempt to contact head office is ignored. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! So unprofessional. 2023 Trustpilot, Inc. All rights reserved. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. trugym customer service Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Verification can help ensure real people write reviews about real companies. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. Great gym that everyone feels comfortable and Staff are an asset to the place. Your experience matters. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Awful!!! Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. No matter how many times I try to contact them I never get a response. | Read 61-80 Reviews out of 267 I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Literally just paid for a day pass as the website said they were still open at stevenage. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 Find out how we combat fake reviews. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Date of experience: 19 February 2018 Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Here are 8 tips for writing great reviews. Friendly environment for ladies only. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Don't trust the staff at face value. Anyone can write a Trustpilot review. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. We use dedicated people and clever technology to safeguard our platform. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Would definitely recommend to a friend especially with the ladies only facility. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! we were never told about it and there are no signs of cctv anywhere to warn us. Your cars are not safe! This review is on the company and not the local gym.

Sherwin Williams White Duck Vs Alabaster, David Portnoy House Montauk, Vdot Soils And Aggregate Compaction Pdf, Articles T